Please Note: This course is provided by a third party and requires an extra step to obtain the CPE certificate. Upon completion of the course, download your course transcript and go to certificaterequest.skillsoft.com to request the certificate.

This course covers business process improvement and data – specifically, how to collect it and classify it. Both are critical skills for process improvement. 

With this data, you can use Lean, Six Sigma, and Lean Six Sigma concepts and practices to measure and improve each stage of your process. 

This course introduces process control and the basic types of data, such as qualitative and quantitative data, as well as measurement scales. 

This course is aligned with the ASQ Body of Knowledge and is designed to assist Yellow Belt candidates in achieving their certification.

Learning Objectives:

Upon completion of this course, you will be able to:

• Understand and leverage the elements of a data collection plan.
• Use data collection tools, such as surveys and checklists, to improve process design. 

Estimated Course Duration: 69 minutes (2 CPE)

Delivery Method: Online Self-Study

Field of Study: Management Services

Program Level: Everyone

Advance Preparation/Prerequisites: None

Complaint Resolution Policy/Refund Policy:

For more information regarding refund, complaint and program cancellation policies, please email us at [email protected].

CONTINUING PROFESSIONAL EDUCATION CREDITS

Protiviti is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: nasbaregistry.org.